Empowering customers through effective grievance resolution
Something wrong with an order you placed on the ONDC network? Start with the app you ordered from — and if it stalls, bring it to us. This page shows you both routes, and every contact you need.
How to get help
Every complaint on the network starts with the app you ordered from. Here is the whole path, start to finish.
Still unresolved? Escalate to ONDC.
Bring it to us if any one of these is true after you have already complained to the Buyer App:
Keep your Buyer App ticket number handy — you will be asked for it. Once raised, check the status any time with the button above; you will also get email updates if you registered an address.
Find your Buyer App
Support and grievance-officer contacts for every Buyer App on the network. Apps with more than 10,000 orders are listed first, then everyone else alphabetically.
Questions people ask us most
Status of complaints
Complaints reported, by year
Where those complaints stand — 2026 to date