In an era of rapid digital transformation, the Open Network for Digital Commerce (ONDC) has emerged as a beacon of innovation, democratizing e-commerce and expanding its reach across diverse sectors and cities. Recognizing the pivotal role of logistics in this ambitious journey, ONDC convened a transformative workshop on November 30, 2023, bringing together key stakeholders within the logistics ecosystem: Buyers, Sellers, and Logistics Service Providers.

The workshop marked a significant milestone in this journey, paving the way for a collaborative future of innovation and success. As ONDC embarks on this transformative path, it embraces the collective wisdom and expertise of its stakeholders, ensuring that e-commerce logistics will continue to evolve, empowering businesses and consumers alike.

A Convergence of Expertise

This inaugural workshop served as a catalyst for collaboration, fostering a shared vision to amplify order volumes and cultivate symbiotic advantages for all participants. The meticulously crafted agenda delved into strategies to enhance hyperlocal delivery, rectify serviceability errors, and optimize costs within the ONDC Network. Discussions encompassed influencing network policies, refining design frameworks, and establishing robust processes to ensure network resilience.

Laying the Foundation for Success

Together with our esteemed stakeholders, ONDC laid the groundwork for business initiatives focused on cost optimization, streamlined service resolutions, and critical use cases – crucial facets that will shape the immediate future of e-commerce logistics. The group committed to working together and solve for cost and availability as well as brainstormed on new approaches to ordering logistics.

The workshop participants' wealth of insights and expertise proved invaluable, shaping this transformative agenda.