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    Process Manager-Customer Exp.

    Job Description

    We are rewriting the rules of the ecommerce industry in India and seeking an experienced professional to program manage all projects and new initiatives driven from the COO office. If you thrive in a fast-paced, innovative environment, apply now and be a part of our groundbreaking journey.

    Roles and Responsibilities

    • Drive and own Operational Performance Improvement of APPs on the network
    • Assess APPs proposing to join the network objectively on readiness for handling customer experience – both buy as well as sell side
    • Translate improvements identified or required into SOPs / Guidance Notes
    • Identify Gaps in Specs / Process of interaction between APPs on network and eliminate or minimise these gaps through Spec enhancement or drive process changes at APP end
    • Pre-emptively identify areas of inter APP disputes or challenges in APP operations resulting in customer issues
    • Definition & implementation of Process of Ongoing Operations team working

    Preferred Qualifications

    • Preferably possess 7+ yrs of experience in customer experience-related projects or process management/implementation within retail ecommerce, consulting, or public digital infrastructure assets.
    • Demonstrate a fair understanding of overall business processes and have actively contributed to business scalability through process definition and improvement initiatives.


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