/* TOKENS */
:root {
  --blue: #1769a7;
  --cyan: #00AEEF;
  --navy: #001D33;
  --footer-bg: #033356;
  --cta-dark: #044273;
  --blue-tint: #E5F0FF;
  --cream: #FFFFFF;
  --cream-2: #F5F7FA;
  --cream-3: #EEF2F7;
  --border: #E5E7EB;
  --border-cream: #E5E7EB;
  --text-muted: #606161;
  --text-body: #3B3B3B;
  --ink: #1A1A2E;
  --grad-btn: linear-gradient(rgba(23, 105, 167, .9) 0%, rgba(4, 66, 115, .9) 100%);
  --shadow-md: 0 4px 6px -4px rgba(0, 0, 0, .1), 0 10px 15px -3px rgba(0, 0, 0, .1);
  --shadow-lg: 0 8px 24px rgba(0, 0, 0, .14);
  --radius: 10px;
  --radius-lg: 16px;
  --max-w: 1216px;
  --measure: 760px;
  --px: clamp(20px, 4vw, 64px);
}

/* RESET */
*,
*::before,
*::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

html {
  scroll-behavior: smooth;
}

body {
  font-family: 'Inter', system-ui, sans-serif;
  color: #1F1F1F;
  background: var(--cream);
  -webkit-font-smoothing: antialiased;
  overflow-x: hidden;
}

a {
  text-decoration: none;
  color: inherit;
}

img {
  display: block;
  max-width: 100%;
}

button {
  font-family: inherit;
  cursor: pointer;
  border: none;
  background: none;
}

/* LAYOUT */
.container {
  max-width: var(--max-w);
  margin: 0 auto;
  padding: 0 var(--px);
}

/* TYPOGRAPHY UTILITIES */
.lbl {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: .10em;
  text-transform: uppercase;
  color: var(--blue);
  display: inline-flex;
  align-items: center;
  gap: 10px;
}

.lbl::before {
  content: '';
  width: 22px;
  height: 1.5px;
  background: var(--blue);
  flex-shrink: 0;
}

.lbl.on-dark {
  color: var(--cyan);
}

.lbl.on-dark::before {
  background: var(--cyan);
}

.lbl.centered {
  justify-content: center;
}

.lbl.centered::before,
.lbl.centered::after {
  content: '';
  flex: 1;
  max-width: 22px;
  height: 1.5px;
  background: currentColor;
}

.lbl.centered::before {
  width: auto;
}

/* BUTTONS */
.btn {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 0 26px;
  height: 48px;
  border-radius: var(--radius);
  font-family: inherit;
  font-weight: 700;
  font-size: 15px;
  cursor: pointer;
  border: none;
  white-space: nowrap;
  transition: all .18s ease;
}

.btn-primary {
  background: var(--grad-btn);
  color: #fff;
  box-shadow: var(--shadow-md);
}

.btn-primary:hover {
  filter: brightness(1.08);
  box-shadow: var(--shadow-lg);
}

.btn-light {
  background: #fff;
  color: var(--blue);
  box-shadow: var(--shadow-md);
}

.btn-light:hover {
  background: var(--blue-tint);
}

.btn-ghost {
  background: rgba(255, 255, 255, .12);
  color: #fff;
  border: 1px solid rgba(255, 255, 255, .3);
}

.btn-ghost:hover {
  background: rgba(255, 255, 255, .22);
}

.btn-outline {
  background: transparent;
  color: #fff;
  border: 1.5px solid rgba(255, 255, 255, .45);
}

.btn-outline:hover {
  background: rgba(255, 255, 255, .1);
  border-color: rgba(255, 255, 255, .7);
}

/* Outline button for light surfaces — btn-outline/btn-ghost are white-on-dark. */
.btn-quiet {
  background: var(--cream);
  color: var(--blue);
  border: 1.5px solid var(--border);
}

.btn-quiet:hover {
  background: var(--blue-tint);
  border-color: var(--blue);
}

/* REVEAL ANIMATION */
.reveal {
  opacity: 0;
  transform: translateY(22px);
  transition: opacity .7s ease, transform .7s cubic-bezier(.2, .7, .3, 1);
}

.reveal.in {
  opacity: 1;
  transform: none;
}

.d1 {
  transition-delay: .1s;
}

.d2 {
  transition-delay: .2s;
}

.d3 {
  transition-delay: .3s;
}

.d4 {
  transition-delay: .4s;
}

/* SCROLL PROGRESS */
.scroll-progress {
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  height: 2px;
  background: rgba(23, 105, 167, .1);
  z-index: 200;
  pointer-events: none;
}

.scroll-progress span {
  display: block;
  height: 100%;
  width: 0;
  background: linear-gradient(90deg, var(--cyan), var(--blue));
  transition: width .1s linear;
}

/* NAVBAR */
.navbar {
  background: rgba(0, 29, 51, .94);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
  border-bottom: 1px solid rgba(255, 255, 255, .08);
  height: 76px;
  position: sticky;
  top: 0;
  z-index: 100;
  box-shadow: 0 1px 4px rgba(0, 0, 0, .05);
}

.navbar .container {
  height: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
}

.nav-logo {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-shrink: 0;
}

.nav-logo-img {
  height: 52px;
  width: auto;
  display: block;
}

.footer-logo-img {
  height: 42px;
  width: auto;
  display: block;
  margin-bottom: 18px;
  filter: brightness(0) invert(1);
}

.nav-links {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 18px;
  flex: 1;
  min-width: 0;
  overflow-x: auto;
  scrollbar-width: none;
}

.nav-links::-webkit-scrollbar {
  display: none;
}

.nav-link {
  font-size: 13px;
  font-weight: 600;
  color: rgba(255, 255, 255, .72);
  white-space: nowrap;
  transition: color .15s;
}

.nav-link:hover {
  color: var(--cyan);
}

.nav-link.active {
  color: var(--cyan);
}

.nav-right {
  display: flex;
  align-items: center;
  gap: 14px;
  flex-shrink: 0;
}

.nav-back {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 13px;
  font-weight: 600;
  color: rgba(255, 255, 255, .75);
  transition: color .15s;
}

.nav-back:hover {
  color: var(--cyan);
}

.nav-cta {
  height: 40px;
  padding: 0 20px;
  border-radius: 8px;
  background: var(--cyan);
  color: var(--navy);
  font-weight: 700;
  font-size: 13px;
  box-shadow: 0 2px 4px rgba(0, 0, 0, .2), 0 4px 12px rgba(0, 174, 239, .28);
  transition: filter .15s, transform .15s;
}

.nav-cta:hover {
  filter: brightness(1.1);
  transform: translateY(-1px);
}


/* HERO */
.hero {
  position: relative;
  min-height: 520px;
  background: linear-gradient(135deg, #1A1A2E 0%, #1a2744 55%, #2D3748 100%);
  color: #fff;
  overflow: hidden;
  display: flex;
  align-items: center;
}

.hero-bg {
  position: absolute;
  inset: 0;
  background-image: url("../../public/assets/placeholder.svg");
  background-size: cover;
  background-position: center;
  opacity: .28;
  z-index: 0;
}

.hero::after {
  content: '';
  position: absolute;
  inset: 0;
  pointer-events: none;
  z-index: 1;
  background:
    linear-gradient(108deg, rgba(10, 18, 38, .82) 0%, rgba(20, 32, 60, .54) 56%, rgba(10, 18, 38, .32) 100%),
    radial-gradient(ellipse 72% 90% at 16% 50%, rgba(0, 30, 60, .52) 0%, transparent 70%);
}

.hero-inner {
  position: relative;
  z-index: 2;
  padding: 72px 0 64px;
  width: 100%;
}

.hero-tag {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 5px 14px;
  border-radius: 20px;
  background: rgba(255, 255, 255, .09);
  border: 1px solid rgba(255, 255, 255, .22);
  color: rgba(255, 255, 255, .9);
  font-size: 11px;
  font-weight: 700;
  letter-spacing: .10em;
  text-transform: uppercase;
  margin-bottom: 26px;
  backdrop-filter: blur(8px);
}

.hero-tag .dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--cyan);
  box-shadow: 0 0 10px var(--cyan);
}

.hero-h1 {
  font-size: clamp(34px, 4.4vw, 56px);
  font-weight: 800;
  color: #fff;
  line-height: 1.1;
  margin-bottom: 22px;
  text-wrap: balance;
  letter-spacing: -0.02em;
  max-width: 20ch;
  text-shadow: 0 2px 32px rgba(0, 0, 0, .3);
}

.hero-h1 span {
  color: var(--cyan);
}

.hero-sub {
  font-size: clamp(16.5px, 1.42vw, 19.5px);
  color: rgba(255, 255, 255, .76);
  line-height: 1.68;
  margin-bottom: 34px;
  max-width: 58ch;
}

.hero-actions {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
}

.hero-scroll {
  margin-top: 52px;
  padding-top: 28px;
  border-top: 1px solid rgba(255, 255, 255, .12);
  display: flex;
  align-items: center;
  gap: 12px;
  font-size: 11px;
  color: rgba(255, 255, 255, .45);
  font-weight: 600;
  letter-spacing: .08em;
  text-transform: uppercase;
}

.hero-scroll .arr {
  width: 30px;
  height: 30px;
  border-radius: 50%;
  background: rgba(255, 255, 255, .09);
  border: 1px solid rgba(255, 255, 255, .2);
  display: flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  animation: bob 2.2s ease-in-out infinite;
}

@keyframes bob {

  0%,
  100% {
    transform: translateY(0);
  }

  50% {
    transform: translateY(5px);
  }
}

/*  */
/* SECTION 2, WHAT'S LATEST (HORIZONTAL SCROLL) */
/*  */
.cta-section {
  padding: 88px 0 96px;
  background: linear-gradient(135deg, var(--blue) 0%, var(--cta-dark) 100%);
  color: #fff;
  position: relative;
  overflow: hidden;
  text-align: center;
}

.cta-section::before {
  content: '';
  position: absolute;
  inset: 0;
  pointer-events: none;
  background:
    radial-gradient(ellipse 62% 80% at 92% 100%, rgba(0, 174, 239, .28) 0%, transparent 60%),
    radial-gradient(ellipse 40% 60% at 0% 0%, rgba(255, 255, 255, .06) 0%, transparent 60%);
}

.cta-section>.container {
  position: relative;
  z-index: 1;
}

.cta-h2 {
  font-size: clamp(30px, 3.8vw, 48px);
  font-weight: 800;
  line-height: 1.12;
  letter-spacing: -0.02em;
  color: #fff;
  margin: 14px 0 18px;
  text-wrap: balance;
}

.cta-sub {
  font-size: 17px;
  color: rgba(255, 255, 255, .76);
  line-height: 1.66;
  max-width: 52ch;
  margin: 0 auto 38px;
}

.cta-actions {
  display: flex;
  gap: 12px;
  justify-content: center;
  flex-wrap: wrap;
}

/* FOOTER */
footer {
  background: var(--footer-bg);
  color: #fff;
  padding: 56px 0 0;
}

.footer-inner {
  display: grid;
  grid-template-columns: 1.5fr repeat(4, 1fr);
  gap: 32px;
  padding-bottom: 48px;
  border-bottom: 1px solid rgba(255, 255, 255, .1);
}

.footer-brand p {
  font-size: 13px;
  color: rgba(255, 255, 255, .55);
  line-height: 1.7;
  max-width: 220px;
  margin-top: 10px;
}

.footer-col-head {
  font-size: 11px;
  font-weight: 600;
  letter-spacing: .06em;
  text-transform: uppercase;
  color: rgba(255, 255, 255, .9);
  margin-bottom: 16px;
}

.footer-link {
  font-size: 13px;
  color: var(--blue);
  line-height: 2.2;
  display: block;
  transition: color .15s;
}

.footer-link:hover {
  color: #fff;
}

.footer-bottom {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 20px 0;
  flex-wrap: wrap;
  gap: 12px;
}

.footer-copy {
  font-size: 12px;
  color: rgba(255, 255, 255, .4);
}

.footer-bottom-links {
  display: flex;
  gap: 24px;
  flex-wrap: wrap;
}

.footer-bottom-link {
  font-size: 12px;
  color: rgba(255, 255, 255, .38);
  transition: color .15s;
}

.footer-bottom-link:hover {
  color: #fff;
}

/* COMPACT HERO (document / utility pages) */
.hero.hero-compact {
  min-height: 0;
  align-items: flex-end;
}

.hero.hero-compact .hero-inner {
  padding: 64px 0 56px;
}

.hero.hero-compact::after {
  background:
    linear-gradient(108deg, rgba(10, 18, 38, .55) 0%, rgba(20, 32, 60, .28) 60%, rgba(10, 18, 38, .14) 100%),
    radial-gradient(ellipse 70% 120% at 8% 100%, rgba(0, 174, 239, .16) 0%, transparent 70%);
}

.hero-compact .hero-h1 {
  font-size: clamp(34px, 5vw, 54px);
  line-height: 1.08;
  font-weight: 800;
  letter-spacing: -.02em;
  margin-bottom: 16px;
}

.hero-compact .hero-sub {
  max-width: 720px;
}

.hero-meta {
  margin-top: 24px;
  font-size: 12px;
  color: rgba(255, 255, 255, .55);
}

.hero-meta a {
  color: var(--cyan);
}

/* DOCUMENT LAYOUT (privacy / cookie / terms) */
.doc {
  padding: 64px 0 88px;
  background: var(--cream);
}

.doc-grid {
  display: grid;
  grid-template-columns: 236px minmax(0, 1fr);
  gap: 56px;
  align-items: start;
}

.doc-toc {
  position: sticky;
  top: 100px;
  border-left: 2px solid var(--border);
  padding-left: 18px;
}

.doc-toc-head {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: .10em;
  text-transform: uppercase;
  color: var(--blue);
  margin-bottom: 14px;
}

.doc-toc a {
  display: block;
  font-size: 13px;
  line-height: 1.45;
  color: var(--text-muted);
  padding: 6px 0;
  transition: color .15s;
}

.doc-toc a:hover {
  color: var(--blue);
}

.doc-body {
  max-width: 760px;
  color: var(--text-body);
  font-size: 15.5px;
  line-height: 1.85;
}

.doc-body h2 {
  font-size: clamp(21px, 2.4vw, 26px);
  font-weight: 700;
  line-height: 1.28;
  color: var(--ink);
  letter-spacing: -.01em;
  margin: 52px 0 16px;
  scroll-margin-top: 96px;
}

.doc-body h2:first-child {
  margin-top: 0;
}

.doc-body h3 {
  font-size: 17px;
  font-weight: 700;
  color: var(--ink);
  margin: 32px 0 12px;
  scroll-margin-top: 96px;
}

.doc-body h2 + h3 {
  margin-top: 20px;
}

.doc-body p {
  margin-bottom: 18px;
}

.doc-body p:last-child {
  margin-bottom: 0;
}

.doc-body ul {
  margin: 0 0 20px;
  padding: 0;
  list-style: none;
}

.doc-body li {
  position: relative;
  padding-left: 24px;
  margin-bottom: 10px;
}

.doc-body li::before {
  content: "";
  position: absolute;
  left: 4px;
  top: .72em;
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--cyan);
}

.doc-body li ul {
  margin: 12px 0 4px;
}

.doc-body li li::before {
  background: transparent;
  border: 1.5px solid var(--blue);
  width: 5px;
  height: 5px;
}

.doc-body a {
  color: var(--blue);
  font-weight: 600;
  text-decoration: underline;
  text-underline-offset: 2px;
}

.doc-body a:hover {
  color: var(--cyan);
}

.doc-body strong,
.doc-body b {
  color: var(--ink);
  font-weight: 700;
}

.doc-note {
  background: var(--cream-2);
  border: 1px solid var(--border);
  border-left: 3px solid var(--cyan);
  border-radius: var(--radius);
  padding: 20px 22px;
  margin: 0 0 24px;
}

.doc-note h3 {
  margin-top: 0;
}

.doc-caps {
  font-size: 14px;
  letter-spacing: .01em;
}

/* STATS (grievance snapshot) */
.stats-section {
  padding: 76px 0 88px;
  background: var(--cream);
}

.stats-head {
  max-width: var(--measure);
  margin-bottom: 36px;
}

.stats-head h2 {
  font-size: clamp(26px, 3.1vw, 36px);
  font-weight: 700;
  letter-spacing: -.022em;
  line-height: 1.15;
  color: var(--ink);
}

.stats-panels {
  display: grid;
  grid-template-columns: 4fr 3fr;
  align-items: stretch;
}

/* Both panels run to the same height so all seven tiles share a baseline,
   even when a status label wraps to two lines. */
.stats-panel {
  display: flex;
  flex-direction: column;
}

.stats-panel .stats-grid {
  flex: 1;
}

.stats-panel + .stats-panel {
  margin-left: clamp(26px, 3.4vw, 48px);
  padding-left: clamp(26px, 3.4vw, 48px);
  border-left: 1px solid var(--border);
}

.stats-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 14px;
  margin-top: 14px;
}

.stats-grid.stats-grid-3 {
  grid-template-columns: repeat(3, 1fr);
  margin-top: 14px;
}

.stat-tile {
  background: var(--cream-2);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 20px;
}

.stat-tile-num {
  font-size: clamp(24px, 2.6vw, 32px);
  font-weight: 800;
  color: var(--blue);
  line-height: 1.1;
}

.stat-tile-lbl {
  font-size: 12.5px;
  color: var(--text-muted);
  margin-top: 8px;
  line-height: 1.4;
}

.stats-years-lbl {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--text-muted);
}

.stats-note {
  text-align: center;
  font-size: 12px;
  color: var(--text-muted);
  margin-top: 24px;
}

/* SECTION HEAD (left-aligned, used across the complaints page) */
.sec-head-l {
  max-width: var(--measure);
  margin-bottom: 40px;
}

/* EDITORIAL SPLIT — the narrative sections (help path, FAQ) put their title in
   a left rail and the content in a wider right column. The data sections
   (directory, stats) keep a full-width head above a full-width grid; that
   contrast is what tells the two kinds of section apart. */
.split-grid {
  display: grid;
  gap: 32px;
}

.split-head {
  margin-bottom: 0;
}

.split-grid > :not(.split-head) {
  max-width: var(--measure);
}

@media (min-width: 980px) {
  .split-grid {
    grid-template-columns: minmax(0, 330px) minmax(0, 1fr);
    gap: clamp(40px, 5vw, 76px);
    align-items: start;
  }

  .split-head {
    position: sticky;
    top: 104px;
  }
}

/* The sticky navbar is 76px; in-page anchors must clear it. */
#how-to-get-help,
#escalate,
#buyer-apps {
  scroll-margin-top: 92px;
}

.sec-head-l h2 {
  font-size: clamp(26px, 3.1vw, 36px);
  font-weight: 700;
  letter-spacing: -.022em;
  line-height: 1.15;
  color: var(--ink);
  text-wrap: balance;
}

.sec-head-l p {
  font-size: 15.5px;
  line-height: 1.7;
  color: var(--text-muted);
  margin-top: 14px;
}

/* HOW TO GET HELP — the numbered path down one rail */
.help-section {
  padding: 84px 0 76px;
  background: var(--cream);
}

.help-path {
  list-style: none;
  position: relative;
  counter-reset: help;
}

.help-step {
  position: relative;
  display: grid;
  grid-template-columns: 36px 1fr;
  gap: 18px;
  padding-bottom: 30px;
}

.help-step:last-child {
  padding-bottom: 0;
}

/* The rail between one marker and the next, so the five rows read as a route.
   It draws down once the list scrolls in — the page's one authored moment. */
.help-step:not(:last-child)::before {
  content: '';
  position: absolute;
  left: 17px;
  top: 36px;
  bottom: 0;
  width: 2px;
  background: var(--blue-tint);
  transform: scaleY(0);
  transform-origin: top;
  transition: transform .5s cubic-bezier(.2, .7, .3, 1);
}

.help-path.in .help-step:not(:last-child)::before {
  transform: scaleY(1);
}

.help-path.in .help-step:nth-child(2)::before { transition-delay: .10s; }
.help-path.in .help-step:nth-child(3)::before { transition-delay: .20s; }
.help-path.in .help-step:nth-child(4)::before { transition-delay: .30s; }

.help-step-num {
  position: relative;
  z-index: 1;
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 14.5px;
  font-weight: 800;
  color: var(--blue);
  background: var(--blue-tint);
  box-shadow: 0 0 0 5px var(--cream);
}

.help-step-body h3 {
  font-size: 16.5px;
  font-weight: 700;
  color: var(--ink);
  letter-spacing: -.01em;
  padding-top: 6px;
}

.help-step-body p {
  font-size: 14.5px;
  line-height: 1.72;
  color: var(--text-muted);
  margin-top: 6px;
}

.help-step-body a {
  color: var(--blue);
  font-weight: 600;
  text-decoration: underline;
  text-underline-offset: 2px;
  text-decoration-thickness: 1px;
  text-decoration-color: rgba(23, 105, 167, .35);
  transition: text-decoration-color .15s;
}

.help-step-body a:hover {
  text-decoration-color: var(--blue);
}

.help-detail {
  margin-top: 40px;
  padding-top: 30px;
  border-top: 1px solid var(--border);
}

/* ESCALATE TO ONDC — the decisive block, and the page's one dark band */
.escalate-section {
  padding: 76px 0;
  background: linear-gradient(135deg, var(--navy) 0%, var(--cta-dark) 100%);
  color: #fff;
}

.escalate-grid {
  display: grid;
  grid-template-columns: 1.35fr 1fr;
  gap: clamp(32px, 5vw, 72px);
  align-items: start;
}

.escalate-body h2 {
  font-size: clamp(26px, 3.1vw, 36px);
  font-weight: 700;
  letter-spacing: -.022em;
  line-height: 1.15;
  color: #fff;
  text-wrap: balance;
}

.escalate-lede {
  font-size: 15.5px;
  line-height: 1.7;
  color: rgba(255, 255, 255, .78);
  margin-top: 14px;
}

.escalate-list {
  list-style: none;
  margin: 22px 0 32px;
  display: grid;
  gap: 12px;
}

.escalate-list li {
  display: grid;
  grid-template-columns: 20px 1fr;
  gap: 12px;
  font-size: 14.5px;
  line-height: 1.65;
  color: rgba(255, 255, 255, .9);
}

.escalate-list svg {
  width: 18px;
  height: 18px;
  margin-top: 3px;
  color: var(--cyan);
}

.escalate-actions {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
}

.escalate-note {
  font-size: 13px;
  line-height: 1.7;
  color: rgba(255, 255, 255, .62);
  margin-top: 22px;
  max-width: 62ch;
}

.escalate-aside {
  background: rgba(255, 255, 255, .06);
  border: 1px solid rgba(255, 255, 255, .14);
  border-radius: var(--radius-lg);
  padding: 28px;
}

.ec-row + .ec-row {
  margin-top: 22px;
  padding-top: 22px;
  border-top: 1px solid rgba(255, 255, 255, .12);
}

.ec-t {
  display: block;
  font-size: 26px;
  font-weight: 800;
  letter-spacing: -.02em;
  color: var(--cyan);
}

.ec-d {
  display: block;
  font-size: 13.5px;
  line-height: 1.6;
  color: rgba(255, 255, 255, .74);
  margin-top: 6px;
}

.escalate-doc {
  display: grid;
  grid-template-columns: 20px 1fr;
  gap: 12px;
  align-items: start;
  margin-top: 26px;
  padding-top: 22px;
  border-top: 1px solid rgba(255, 255, 255, .12);
  font-size: 13.5px;
  line-height: 1.6;
  color: rgba(255, 255, 255, .8);
  transition: color .15s;
}

.escalate-doc svg {
  width: 18px;
  height: 18px;
  margin-top: 2px;
  color: var(--cyan);
}

.escalate-doc:hover {
  color: #fff;
}

.escalate-doc span {
  text-decoration: underline;
  text-underline-offset: 3px;
  text-decoration-color: rgba(255, 255, 255, .3);
}

.escalate-doc:hover span {
  text-decoration-color: var(--cyan);
}

/* STATS extras: since-line + legend */
.stats-since {
  font-size: 13px;
  color: var(--text-muted);
  margin-top: 10px;
}

.stats-legend {
  margin-top: 32px;
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 12px;
}

.stats-legend-item {
  font-size: 12.5px;
  line-height: 1.6;
  color: var(--text-muted);
  background: var(--cream-2);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 12px 14px;
}

.stats-legend-item b {
  color: var(--ink);
}

/* Long-form bullets inside a disclosure */
.faq-bullets {
  margin: 0;
  padding-left: 18px;
  display: grid;
  gap: 9px;
}

.faq-bullets li {
  font-size: 13.5px;
  line-height: 1.72;
  color: var(--text-muted);
}

.faq-bullets li::marker {
  color: var(--cyan);
}

/* FAQ */
.faq-section {
  padding: 72px 0 88px;
  background: var(--cream-2);
  border-top: 1px solid var(--border);
}

.faq-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.faq-item {
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--cream);
  overflow: hidden;
}

.faq-question {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 16px 20px;
  font-size: 14.5px;
  font-weight: 600;
  color: var(--ink);
  cursor: pointer;
  list-style: none;
}

.faq-question::-webkit-details-marker {
  display: none;
}

.faq-question .faq-icon {
  flex-shrink: 0;
  width: 22px;
  height: 22px;
  border-radius: 50%;
  background: var(--cream-2);
  border: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--blue);
  font-size: 15px;
  line-height: 1;
  transition: transform .2s;
}

.faq-item[open] .faq-question .faq-icon {
  transform: rotate(45deg);
}

.faq-answer {
  padding: 0 20px 18px;
}

.faq-answer p {
  font-size: 13.5px;
  line-height: 1.75;
  color: var(--text-muted);
}

.faq-answer a {
  color: var(--blue);
  font-weight: 600;
}

/* BUYER APPS DIRECTORY — 143 apps read as a register, not as 143 cards:
   one framed grid, cells divided by hairlines, each cell naming the app and
   the four ways to reach it. Search row reuses .rfp-toolbar / .rfp-search. */
.buyerapps-section {
  padding: 76px 0;
  background: var(--cream-2);
  border-top: 1px solid var(--border);
  border-bottom: 1px solid var(--border);
}

.buyerapps-count {
  font-size: 13.5px;
  color: var(--text-muted);
}

/* The wrapper owns the frame. Cells draw their own right and bottom hairlines,
   and the negative margin tucks the trailing ones under the frame — so a short
   last row still closes cleanly. */
.buyerapps-gridwrap {
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  overflow: hidden;
  background: var(--cream);
}

.buyerapps-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(258px, 1fr));
  margin: 0 -1px -1px 0;
}

.ba-cell {
  padding: 16px 18px 14px;
  border-right: 1px solid var(--border);
  border-bottom: 1px solid var(--border);
  transition: background .16s ease;
}

.ba-cell:hover {
  background: #F6FAFD;
}

/* The summary is the whole collapsed card: logo, then the name block
   right-aligned against the +/- circle, matching the reference layout. */
.ba-head {
  display: grid;
  grid-template-columns: 34px minmax(0, 1fr) 28px;
  gap: 11px;
  align-items: center;
  list-style: none;
  cursor: pointer;
}

.ba-head::-webkit-details-marker { display: none; }

.ba-names { text-align: right; }

.ba-head:focus-visible {
  outline: 2px solid var(--blue);
  outline-offset: 3px;
  border-radius: 6px;
}

.buyerapp-logo,
.buyerapp-logo-fallback {
  width: 34px;
  height: 34px;
  border-radius: 8px;
  flex-shrink: 0;
}

.buyerapp-logo {
  object-fit: contain;
  background: #fff;
  border: 1px solid var(--border);
  padding: 3px;
}

.buyerapp-logo-fallback {
  background: var(--blue-tint);
  color: var(--blue);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 14px;
}

.ba-name {
  font-size: 14px;
  font-weight: 700;
  line-height: 1.3;
  letter-spacing: -.006em;
  color: var(--ink);
}

.ba-org {
  margin-top: 3px;
  font-size: 12px;
  line-height: 1.4;
  color: var(--text-muted);
}

/* A CSS plus sign: the vertical bar drops away when the cell opens, which
   leaves a minus. Same idea as .faq-icon, without the rotation. */
.ba-toggle {
  position: relative;
  width: 28px;
  height: 28px;
  border: 1px solid var(--border);
  border-radius: 50%;
  background: #fff;
  transition: border-color .15s, background .15s;
}

.ba-toggle::before,
.ba-toggle::after {
  content: '';
  position: absolute;
  top: 50%;
  left: 50%;
  background: var(--blue);
  transform: translate(-50%, -50%);
}

.ba-toggle::before { width: 11px; height: 1.6px; }
.ba-toggle::after  { width: 1.6px; height: 11px; transition: opacity .15s; }

.ba-cell[open] .ba-toggle::after { opacity: 0; }

.ba-cell:hover .ba-toggle {
  border-color: var(--blue);
  background: var(--blue-tint);
}

/* The panel. Labels are the wording the network itself publishes, so a reader
   can match what is here against the app's own support page. */
.ba-detail {
  margin-top: 15px;
  padding-top: 14px;
  border-top: 1px solid var(--border);
}

.ba-detail dt {
  font-size: 13px;
  font-weight: 700;
  line-height: 1.35;
  color: var(--blue);
}

.ba-detail dd {
  margin: 3px 0 0;
  font-size: 13.5px;
  line-height: 1.5;
  color: var(--text-muted);
  overflow-wrap: anywhere;
}

.ba-detail dd + dt { margin-top: 14px; }

.ba-detail a { color: inherit; }

.ba-detail a:hover {
  color: var(--blue);
  text-decoration: underline;
}

.ba-nodetail { color: var(--text-muted); }

/* Empty and error states take the full width of the grid. */
.ba-span {
  grid-column: 1 / -1;
}

/* Skeleton cells: the grid takes its shape before the fetch lands instead of
   collapsing to a spinner. */
.sk {
  display: block;
  height: 11px;
  border-radius: 6px;
  background: linear-gradient(90deg, var(--cream-2) 25%, var(--cream-3) 37%, var(--cream-2) 63%);
  background-size: 400% 100%;
  animation: sk-shimmer 1.4s ease infinite;
}

.sk-logo {
  height: 34px;
  border-radius: 8px;
}

.sk-line + .sk-line {
  margin-top: 8px;
}

.sk-short {
  width: 62%;
}

.sk-acts { display: none; }

@keyframes sk-shimmer {
  from { background-position: 100% 50%; }
  to   { background-position: 0 50%; }
}

@media (prefers-reduced-motion: reduce) {
  .sk { animation: none; }
  .help-step::before { transition: none; transform: scaleY(1); }
}

.rfp-empty-sub {
  font-size: 13.5px;
  margin-top: 8px;
}

.rfp-empty .btn {
  margin-top: 16px;
}

.buyerapps-pagination {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
  flex-wrap: wrap;
  margin-top: 20px;
}

.buyerapps-perpage {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  color: var(--text-muted);
}

.buyerapps-pageinfo {
  font-size: 13px;
  color: var(--text-muted);
  white-space: nowrap;
}

.buyerapps-pagebtns {
  display: flex;
  align-items: center;
  gap: 10px;
}

.buyerapps-pagebtns .btn {
  height: 40px;
  padding: 0 18px;
  font-size: 13.5px;
}

.buyerapps-pagebtns .btn:disabled {
  opacity: .45;
  cursor: not-allowed;
  background: var(--cream-2);
  border-color: var(--border);
  color: var(--text-muted);
}

.buyerapps-perpage select {
  font-family: inherit;
  font-size: 13px;
  padding: 7px 10px;
  border: 1px solid var(--border);
  border-radius: 7px;
  background: var(--cream);
  color: var(--ink);
}

.buyerapps-perpage select:focus-visible {
  outline: none;
  border-color: var(--blue);
  box-shadow: 0 0 0 3px rgba(23, 105, 167, .12);
}

/* CONTACT */
.contact-section {
  padding: 72px 0 88px;
  background: var(--cream);
}

.contact-intro {
  text-align: center;
  max-width: 720px;
  margin: 0 auto 48px;
}

.contact-intro h2 {
  font-size: clamp(24px, 3vw, 34px);
  font-weight: 700;
  letter-spacing: -.02em;
  color: var(--ink);
  margin-bottom: 14px;
}

.contact-intro p {
  font-size: 15px;
  line-height: 1.75;
  color: var(--text-muted);
}

.contact-intro a {
  color: var(--blue);
  font-weight: 600;
}

.contact-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.25fr) minmax(0, 1fr);
  gap: 40px;
  align-items: start;
}

.contact-card {
  background: var(--cream);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-md);
  padding: 32px;
}

.field-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}

.field {
  display: flex;
  flex-direction: column;
  gap: 7px;
  margin-bottom: 16px;
}

.field label {
  font-size: 12px;
  font-weight: 600;
  letter-spacing: .02em;
  color: var(--ink);
}

.field-optional {
  font-weight: 400;
  color: var(--text-muted);
}

.field input,
.field select,
.field textarea {
  font-family: inherit;
  font-size: 14px;
  color: var(--ink);
  background: var(--cream-2);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 11px 13px;
  width: 100%;
  transition: border-color .15s, box-shadow .15s;
}

.field textarea {
  min-height: 132px;
  resize: vertical;
}

.field input:focus,
.field select:focus,
.field textarea:focus {
  outline: none;
  border-color: var(--blue);
  box-shadow: 0 0 0 3px rgba(23, 105, 167, .12);
}

.field-consent {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  font-size: 13px;
  color: var(--text-body);
  line-height: 1.6;
  margin: 4px 0 22px;
}

.field-consent input {
  margin-top: 3px;
  width: 15px;
  height: 15px;
  accent-color: var(--blue);
  flex-shrink: 0;
}

.field-consent a {
  color: var(--blue);
  font-weight: 600;
  text-decoration: underline;
}

.send-options {
  margin-top: 22px;
  padding-top: 20px;
  border-top: 1px solid var(--border);
}

.send-options[hidden] {
  display: none;
}

.send-options-head {
  font-size: 13px;
  font-weight: 600;
  color: var(--ink);
  margin-bottom: 12px;
}

.send-options-row {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.send-options-row .btn {
  height: 42px;
  padding: 0 18px;
  font-size: 13.5px;
}

.send-options-note {
  font-size: 12.5px;
  line-height: 1.7;
  color: var(--text-muted);
  margin-top: 14px;
}

.send-options-note a {
  color: var(--blue);
  font-weight: 600;
}

.info-card {
  background: var(--cream-2);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 28px;
}

.info-block {
  display: flex;
  gap: 14px;
  padding-bottom: 22px;
  margin-bottom: 22px;
  border-bottom: 1px solid var(--border);
}

.info-block:last-of-type {
  border-bottom: none;
  margin-bottom: 18px;
  padding-bottom: 0;
}

.info-ico {
  width: 38px;
  height: 38px;
  border-radius: 9px;
  background: var(--blue-tint);
  color: var(--blue);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.info-block h3 {
  font-size: 14px;
  font-weight: 700;
  color: var(--ink);
  margin-bottom: 7px;
}

.info-block p {
  font-size: 13.5px;
  line-height: 1.75;
  color: var(--text-muted);
}

.info-block a {
  color: var(--blue);
  font-weight: 600;
}

.info-map {
  border: 0;
  border-radius: var(--radius);
  width: 100%;
  height: 220px;
  display: block;
  margin-bottom: 16px;
}

/* RFP */
.rfp-section {
  padding: 64px 0 88px;
  background: var(--cream);
}

.rfp-toolbar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 20px;
  flex-wrap: wrap;
  margin-bottom: 24px;
}

.rfp-tabs {
  display: inline-flex;
  gap: 4px;
  background: var(--cream-3);
  border-radius: 10px;
  padding: 4px;
  flex-wrap: wrap;
}

.rfp-tab {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-muted);
  padding: 9px 16px;
  border-radius: 7px;
  transition: background .15s, color .15s;
}

.rfp-tab[aria-selected="true"] {
  background: var(--cream);
  color: var(--blue);
  box-shadow: var(--shadow-md);
}

.rfp-search {
  position: relative;
  flex: 0 1 300px;
}

.rfp-search input {
  font-family: inherit;
  font-size: 14px;
  width: 100%;
  padding: 11px 13px 11px 38px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: var(--cream-2);
  color: var(--ink);
}

.rfp-search input:focus {
  outline: none;
  border-color: var(--blue);
  box-shadow: 0 0 0 3px rgba(23, 105, 167, .12);
}

.rfp-search svg {
  position: absolute;
  left: 13px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--text-muted);
  pointer-events: none;
}

.rfp-table-wrap {
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  overflow-x: auto;
  background: var(--cream);
}

.rfp-table {
  width: 100%;
  border-collapse: collapse;
  min-width: 900px;
  font-size: 13.5px;
}

.rfp-table th {
  background: var(--navy);
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: .06em;
  text-transform: uppercase;
  text-align: left;
  padding: 14px 16px;
  white-space: nowrap;
}

.rfp-table td {
  padding: 16px;
  border-bottom: 1px solid var(--border);
  color: var(--text-body);
  vertical-align: top;
  line-height: 1.6;
}

.rfp-table tr:last-child td {
  border-bottom: none;
}

.rfp-table tbody tr:hover {
  background: var(--cream-2);
}

.rfp-cell-no {
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 12px;
  color: var(--blue);
  white-space: nowrap;
}

.rfp-cell-name {
  color: var(--ink);
  font-weight: 600;
  min-width: 300px;
}

.rfp-cell-date {
  white-space: nowrap;
  color: var(--text-muted);
}

.rfp-docs {
  display: flex;
  flex-direction: column;
  gap: 6px;
  align-items: flex-start;
}

.rfp-doc {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  font-weight: 600;
  color: var(--blue);
  border: 1px solid var(--border);
  background: var(--cream-2);
  border-radius: 7px;
  padding: 6px 11px;
  white-space: nowrap;
  transition: background .15s, color .15s, border-color .15s;
}

.rfp-doc:hover {
  background: var(--blue);
  border-color: var(--blue);
  color: #fff;
}

.rfp-empty {
  padding: 44px 16px;
  text-align: center;
  color: var(--text-muted);
  font-size: 14px;
}

/* RESPONSIVE */
@media (max-width: 1000px) {
  .footer-inner {
    grid-template-columns: repeat(3, 1fr);
  }

  .doc-grid {
    grid-template-columns: 1fr;
    gap: 32px;
  }

  .doc-toc {
    position: static;
  }

  .contact-grid {
    grid-template-columns: 1fr;
  }

  .escalate-grid {
    grid-template-columns: 1fr;
  }

  .stats-panels {
    grid-template-columns: 1fr;
    gap: 34px;
  }

  .stats-panel + .stats-panel {
    margin-left: 0;
    padding-left: 0;
    border-left: none;
  }
}

@media (max-width: 760px) {
  .nav-links {
    display: none;
  }

  .footer-inner {
    grid-template-columns: repeat(2, 1fr);
  }

  .field-row {
    grid-template-columns: 1fr;
  }

  .contact-card {
    padding: 24px;
  }

  .rfp-toolbar {
    flex-direction: column;
    align-items: stretch;
  }

  .rfp-search {
    flex: 1 1 auto;
  }

  .stats-grid {
    grid-template-columns: repeat(2, 1fr);
  }

  .stats-grid.stats-grid-3 {
    grid-template-columns: repeat(3, 1fr);
  }

  .stats-legend {
    grid-template-columns: 1fr;
  }

  .buyerapps-pagination {
    flex-direction: column;
    align-items: stretch;
    gap: 14px;
  }

  .buyerapps-pagebtns {
    justify-content: space-between;
  }
}

@media (max-width: 480px) {
  .footer-inner {
    grid-template-columns: 1fr;
  }

  .hero-actions {
    flex-direction: column;
    align-items: flex-start;
  }

  .doc-body {
    font-size: 15px;
  }

  .stats-grid,
  .stats-grid.stats-grid-3 {
    grid-template-columns: 1fr 1fr;
  }
}